Professional Experience
Below is a summary of my professional roles, highlighting the skills and impact I've delivered.Help Desk Floor Coordinator
- Managed a team of 10+ student technicians responsible for day-to-day IT support operations.
- Acted as Tier 2 escalation point for Level 1 technicians, routing more complex issues to Tier 3 staff and external groups.
- Logged, triaged, and escalated IT incidents via HelpSpot ticketing tool, ensuring prompt resolution and high customer satisfaction.
- Supervised student staff in troubleshooting techniques, customer-service standards, and technical procedures.
- Imaged and redeployed computers via PXE boot after employee separations.
Help Desk Technician
- Provided Level 2 and Level 3 support for students, faculty, and staff on hardware, software, and account issues.
- Documented and tracked support requests in HelpSpot to meet SLA targets.
- Delivered remote assistance via Mitel VoIP systems and Microsoft Teams.
- Managed account tasks: password resets, credential troubleshooting, and MFA support.
- Learned to troubleshoot with clients that may have never used a specific software before.
E-commerce Clerk / Cashier
- Learned transferable communication and people skills that I carried to furutre employment
- Processed and fulfilled online grocery orders under tight deadlines in a commercial envrioment.
- Collaborated with front-end staff to ensure order accuracy and on-time completion.
IT Technician Intern
- Learned the workflow of IT helpdesk and how to effectianly resolve IT tickets.
- Assisted in incident management and technical troubleshooting in a manufacturing environment.
- Gained hands-on experience with enterprise level networking equipment and server hardware.
Projects
A selection of my work showcasing key technologies and outcomes.
AR+AI CartOptics
The AR Grocery Assistant is a Snapdragon Spaces-powered app built in Unity that uses YOLOv8 and Sentis to detect grocery items in real time through AR glasses. It overlays product information like price, nutrition, and allergens using GenAI, and lets users interact to add items to a persistent AR shopping cart. This creates a seamless, hands-free shopping experience that enhances decision-making and convenience.Technologies used:
Unity
csharp
Snapdragon
Onnx
GCP
View Code
Portfolio Website
A responsive and modern portfolio built with React, Tailwind CSS, Next.js, and Radix UI. Features dynamic project cards, icon integration via Iconify, and a clean layout optimized for both learning and showcasing personal projects.Technologies used:
React
Next.js
Tailwind CSS
Radix UI
Iconify
View Code
3D Printed Home Server Rack
A 3D printed 10" server rack housing a home lab with a ProDesk 600 G2, Raspberry Pi 5, pfSense firewall, and a managed Netgear switch. Includes 3D printed brackets and mounts for compact hardware. The rack supports virtualization (Proxmox),and local network services.Technologies used:
Proxmox
pfSense
Raspberry Pi
3D Printing
Networking
CSUSM Fitness - Membership Management System
A Java-based desktop application designed to manage user memberships for fitness facilities. It allows administrators to check users in/out, view member status, manage personal information, and monitor live occupancy. Go to the GitHub to learn more.Technologies used:
Java
MySQL
View Code